*Free Shipping is applicable to all orders over $250.00. This offer however, does not apply to our heavy, large, bulky and fragile items, due to their size and fragility, requiring additional packaging, fillers, and stuffing in order to protect them during transit.
For large, bulky, oversized and furniture items, a freight quotation will be provided within 24-48 hours after receiving your order, or unless requested prior to purchase.
Woven Oak does not accept cancellation requests for orders based on improper review of the store terms and conditions. Please ensure all website listings are read in full, and care and attention is paid to store policies and purchase summaries, prior and post checkout. In the event that Woven Oak uses its discretion to allow a cancellation request for the above, a store credit will apply.
Large items will be quoted based on a backloading rate, which is the most cost-effective option available. Due to our regional locality, we can only offer freight on larger items to select areas at this time, comprising of South Australia, Victoria, New South Wales, and South East Queensland. We apologise for any inconvenience this may cause.
Woven Oak offers tracked courier delivery throughout Australia via our preferred shipping platform Sendle. Your tracking information will be forwarded to the email provided upon checkout. Please remember to review your junk email folder if your email has not arrived within the estimated dispatch timeframe.
Woven Oak aims to dispatch all in-stock items within 2 to 3 days via courier. We note this is an estimated timeframe for dispatch only.
Woven Oak will not be held accountable for longer delivery times, and cancellations will not be accepted due to same.
We ask that you check your delivery address carefully upon checkout. Woven Oak will not be held accountable for any incorrect information given, resulting in the misdirection of your order. Should this in fact occur, the customer will be liable for any and all charges for the re-direction of same.