Please choose carefully as Woven Oak does not offer refunds on items due to change of mind. Being that the majority of our products are one-of-a-kind and vary in design, tone and size, please be sure to review the website listing in full, prior to making your purchase.
Woven Oak will gladly offer a credit note for all change of mind purchases; or incorrect sizing on our linen sleepwear range, under the following conditions:
- We must be notified of your intention to return the items within 48 hours of you receiving them;
- Item must be returned within 10 days of purchase;
- Item must be in its original condition and packaging, with any and all tags attached;
- Item is not damaged, used, washed, marked or otherwise.
- Item has not been purchased under a promotion which has secured a discount upon purchase.
We note Woven Oak does not cover postage or additional fees relating to the return of change of mind purchases.
Woven Oak does not accept returns on sale items.
Woven Oak does not accept cancellation requests for orders based on improper review of the store terms and conditions, and website listing information. Please ensure all website listings are read in full, and care and attention is paid to store policies and purchase summaries, prior and post checkout. In the event that Woven Oak uses its discretion to allow a cancellation request for the above, a store credit will apply.
Should an item arrive damaged or faulty, please contact Woven Oak immediately at firstname.lastname@example.org with a photo of the damaged item and the courier label and box (to all be showing in the same image), so we can organise a replacement or credit note for you, pending return and assessment of the item in question.